MrGreen Privacy Policy

At Mr Green, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we, MrGreen Limited (registration no. C43260, Tagliaferro Business Centre, Level 8, High Street, Sliema SLM 1549, Malta, part of the evoke plc group), collect, use, store and protect your information when you use our website, mobile apps and services. We operate under Malta Gaming Authority license MGA/CRP/121/2006, and we comply with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR). By registering for a Mr Green login and using our platform, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide you with a secure and personalised experience. When you create a Mr Green login, we ask you to provide accurate personal details, which we use to verify your identity and comply with our regulatory obligations. We also automatically collect technical and behavioural data as you interact with our MrGreen online casino platform.

• We collect registration details such as your name, date of birth, address, email and phone number when you sign up for a MrGreen account
• We record your payment information, including deposit and withdrawal history, when you use our supported payment methods
• We gather gameplay data, such as your activity on Mr Green slots, live casino games, poker and sports betting sections
• We track your device information, IP address, browser type and login timestamps whenever you access your Mr Green casino login
• We store communication records when you contact our customer service team via email, live chat or our Help Center

How We Use Your Personal Data

We use the information we collect to operate our services, improve your experience, and fulfil our legal and regulatory requirements. Our MrGreen platform relies on this data to personalise promotions, manage your Mr Green Club Points, and ensure the games we offer remain fair and secure.

• We use your data to verify your identity, age and eligibility to play in accordance with our licensing conditions
• We process your information to manage deposits, withdrawals and any mr green bonus or mrgreen bonus offers you claim
• We analyse your gaming patterns to detect problem gambling behaviour and support responsible gaming initiatives
• We send you promotional communications about mr green free spins, mrgreen free spins, and other offers, unless you opt out
• We use aggregated data to improve our mr green online casino services, mrgreen app performance and website functionality

Cookies and Tracking Technologies

MrGreen's website and mobile applications use cookies and similar technologies to enhance your browsing experience. We use cookies to remember your preferences, keep you logged in to your account, and analyse how you use our services. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our mrgreen casino app or website.

How We Share Your Information

Mr Green Limited may share your personal data with trusted third parties where necessary to operate our business and comply with legal obligations. We never sell your personal information to third parties for marketing purposes without your explicit consent.

• We share data with payment providers, including Visa, Mastercard, Skrill, NETELLER, Trustly and PayPal, to process your transactions securely
• We disclose information to regulatory bodies and licensing authorities, such as the Malta Gaming Authority, when legally required
• We work with fraud prevention and identity verification services to protect your account and comply with anti-money laundering regulations
• We may share data with marketing and analytics partners to improve our mr green casino bonus offers and overall service quality
• We disclose information to law enforcement agencies when required by applicable law

Data Security

We implement robust technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Every MrGreen account is protected using encryption technology, secure servers and strict internal access controls. We regularly review our security protocols to ensure your data remains safe whether you access our services through desktop, mobile browser, or our mr green casino app.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal, tax and regulatory obligations. If your account remains inactive, your Mr Green Club Points and Bonus Points may be forfeited after 90 days, as outlined in our loyalty program terms. Even after account closure, we may retain certain records as required by Maltese gaming regulations.

Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal information. You can contact Mr Green customer service at any time to exercise these rights.

• You have the right to access the personal data we hold about you
• You can request that we correct any inaccurate or incomplete information
• You may ask us to delete your personal data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of data processing
• You can withdraw your consent to marketing communications at any time
• You may request a copy of your data in a portable format

International Data Transfers

As part of the evoke plc group, we may transfer your personal data outside the European Economic Area to affiliated companies or service providers. Whenever we do so, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with GDPR requirements.

Restricted Jurisdictions

Please note that our services are not available to residents of certain countries, including Afghanistan, Australia, Bosnia and Herzegovina, Cuba, Iran, North Korea, the USA, and other restricted jurisdictions. We do not knowingly collect or process personal data from individuals located in these regions in connection with real-money gaming services.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under the legal gambling age, we will take immediate steps to delete that information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The MrGreen team will notify you of any material changes by posting the updated policy on our website. We encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach Mr Green Casino support through our Help Center, live chat, or by emailing us directly at customerservice@mrgreen.com. Our support team is available to assist you in English and German, and we are always ready to address your privacy concerns promptly.