Responsible Gaming at MrGreen

At MrGreen Casino, we believe that gambling should always remain an enjoyable form of entertainment. As a licensed operator under the Malta Gaming Authority (MGA/CRP/121/2006), operated by Mr Green Limited, part of the evoke plc group, we are committed to promoting safer gambling practices across all our products, including mr green slots, mr green live casino, sports betting, and poker. This page explains the tools, policies, and support resources we provide to help you stay in control whenever you play at mr green online casino.

Our Commitment to Responsible Gaming

We recognize that for the vast majority of our players, gambling is a fun and social activity. However, we also understand that for some, it can become a problem. That is why we have built a comprehensive responsible gaming framework into every part of our platform, from the mrgreen app to our desktop and mobile experiences. Our goal is to ensure that every mr green casino online session remains safe, transparent, and enjoyable.

Tools to Help You Stay in Control

We provide a range of account management tools that you can access at any time after your MrGreen Casino login. These tools are designed to give you full control over your time and spending, whether you are enjoying mr green slot titles, live dealer games, or placing sports bets.

Deposit, Loss, and Wagering Limits

Once you have completed your mr green casino login, you can set daily, weekly, or monthly deposit limits directly in your account settings. We also allow you to set loss limits and wagering limits, giving you the ability to define exactly how much you are prepared to spend over a chosen period. Any request to increase a limit takes effect only after a 24-hour cooling-off period, while requests to decrease a limit are applied immediately.

Session Reminders and Reality Checks

We offer reality check notifications that appear during your gaming session to remind you how long you have been playing and how much you have wagered. This feature is available across the mrgreen casino app and our mobile browser platform, helping you make informed decisions about whether to continue playing.

Time-Out and Self-Exclusion

If you feel you need a short break, we allow you to activate a time-out period ranging from 24 hours to six weeks. During this time, your account will be temporarily suspended, and you will not receive marketing communications from us. For players who require a longer break, we offer self-exclusion periods of six months, one year, or longer. Once self-exclusion is activated after logging in, we will close your account, block access to mr green casino login, and remove you from all promotional mailing lists, including offers related to mr green bonus and mr green free spins.

Managing Your Account via the App

We have designed our mrgreen casino app and iOS and Android applications to make responsible gaming tools easily accessible on the go. You can review your transaction history, set limits, or request a time-out directly from your mobile device, ensuring that responsible gaming support is always within reach, whether you are in Canada, Austria, Ireland, or the Nordics.

Age Verification and Player Protection

We only permit registration and play from individuals who are at least 18 years old, or the legal gambling age in their jurisdiction. We use robust identity and age verification procedures at registration and before processing withdrawals to ensure that only eligible players can access mr green casino canada, mrgreen casino canada, and our other regional platforms. We do not knowingly allow access to our services from restricted territories, including the United States, Australia, and other jurisdictions listed in our terms and conditions.

Our Approach to Bonuses and Marketing

We design our promotional offers, including any mr green bonus code, mr green promo code, or mr green no deposit bonus, to be transparent and clearly explained in our terms. We do not target self-excluded players with marketing communications, and we remove customers from promotional lists immediately upon request. All bonus terms, including wagering requirements attached to our MrGreen Casino bonus or mrgreen casino no deposit bonus offers, are available in full detail so you can make informed decisions before opting in.

We are here to support you at every stage of your journey with mrgreen casino, and we remain committed to ensuring that mr green casino online stays a safe, controlled, and enjoyable environment for every player.

FAQ

What are the signs of problem gambling?

We encourage all our players to regularly assess their gambling habits. Some common warning signs of problem gambling include:

Spending more money or time gambling than you originally intended
Chasing losses by increasing bets or deposits
Neglecting work, relationships, or personal responsibilities because of gambling
Borrowing money or using funds meant for essential expenses to gamble
Feeling anxious, irritable, or distressed when unable to gamble

If you recognize any of these signs in your own behavior, we strongly encourage you to make use of our deposit limits, time-out, or self-exclusion tools, or to reach out to a professional support organization.

Which support organizations can help me?

We work alongside independent organizations that specialize in gambling support and counseling. If you or someone close to you is struggling with gambling-related harm, we recommend contacting the following resources:

GamCare – free support, information, and counseling for problem gambling
BeGambleAware – advice and tools to help you gamble more safely
Gamblers Anonymous – peer support meetings for individuals affected by gambling
GAMSTOP – a free self-exclusion scheme covering multiple licensed operators

We also provide links to these organizations directly within your account and on our Help Center pages, so support is always just a few clicks away, whether you access us via mr green login or through the mrgreen app.

How can I contact MrGreen's support team?

If you have questions about our responsible gaming tools, wish to set a limit, or would like to discuss self-exclusion, our customer support team is available via live chat between 8am and 8pm, through our contact form, or by email at customerservice@mrgreen.com.

Content updated: September 22, 2026